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Kathryn Yates
About the Session
Secrets of Top Performers: Engaging Employees & Building Shareholder Value
In three major studies since 2003, Watson Wyatt has surveyed more than 750 companies to examine the relationship between an organization’s employee communication practices and its business performance. The survey responses tell us that top-performing organizations do things differently than their lower-performing peers.
In this interactive presentation, audience members will have an opportunity to complete a brief effectiveness quiz to see how they measure up to the high performers. We will identify the best practices that offer the greatest potential for increasing communication effectiveness based on the findings of the 2007/2008 Communication ROI Study.
Biography
Kathryn Yates, Communication Global Practice Director, Watson Wyatt. With more than 25 years of experience in communication and operations management, Ms. Yates is accomplished in all aspects of employee communication and change management across various industries. She has a particular expertise in helping organizations develop strategies and programs that build productive employee-employer relationships. Her clients have included Allstate, Belden, Citigroup, Coca-Cola HBC, eBay, Rockwell Automation, Saks Fifth Avenue, Sara Lee, and Target.
At Watson Wyatt, Ms. Yates led a global team in developing the firm’s comprehensive change management methodology, now used internationally to help clients successfully implement change. She also led the team that launched the ground-breaking Communication ROI Study, which helps clients connect effective communication practices to financial results.
Before joining Watson Wyatt, Ms. Yates managed an organizational redesign and HR integration project for the largest telecommunications merger in Canada and led the development of a website dedicated to real-time merger and acquisition management. She was also Vice President and General Manager of Canadian Operations for the world’s largest disability insurer. In that position, she achieved 10 consecutive quarters of profit growth, continuously improving line and staff performance through operations reengineering, collaborative leadership, and change management.
Ms. Yates holds a B.A. in Communications from Pennsylvania State University and graduated from the Harvard Business School Advanced Management Program. She is past president of the Council of Communication Management.
For more information on Watson Wyatt, visit: watsonwyatt.com.
Conference web site sponsored by Ragan
